knowledge-documentsoperations-admin
SOP and policy chat
Policies live in PDFs; staff ask peers and get wrong answers.
The manual reality
✕HR and ops answer the same questions repeatedly
✕Audits reveal people followed outdated PDFs
✕New hires take weeks to “learn where things live”
How DataFlight fits
Knowledge Base Chat over your SOPs with citations. Optional workflows for “policy changed” broadcasts and attestations.
The flow
1
Indexed sources
Current SOPs and policies in scope.
2
Question in plain language
Employee asks in chat.
3
Cited answer
Response points to section and document version.
4
Escalation path
If ambiguous, route to owner via workflow.
Modules used
Knowledge Base Chat
Agentic AI Chat
Custom workflows (built by us)
Example output
Answer card with document name, section, and effective date.
What changes
✓Fewer wrong procedural steps
✓Less interruption of senior staff
✓Audit-friendly traceability