SOP and policy chat

Problem

Policies live in PDFs; staff ask peers and get wrong answers.

Current process (pain)

• HR and ops answer the same questions repeatedly
• Audits reveal people followed outdated PDFs
• New hires take weeks to “learn where things live”

How DataFlight solves it

Knowledge Base Chat over your SOPs with citations. Optional workflows for “policy changed” broadcasts and attestations.

Step-by-step flow

1. Indexed sources Current SOPs and policies in scope.
2. Question in plain language Employee asks in chat.
3. Cited answer Response points to section and document version.
4. Escalation path If ambiguous, route to owner via workflow.

Modules used

• Knowledge Base Chat
• Agentic AI Chat
• Custom workflows (built by us)

Example output

Answer card with document name, section, and effective date.

Business outcome

• Fewer wrong procedural steps
• Less interruption of senior staff
• Audit-friendly traceability